First, I'd like to say, we had a terrific Thanksgiving. We spent 4 days and 3 nights swimming and soaking in the hot tub. So fun and so relaxing. We went out for Chinese food on Thanksgiving which was so good.
We did, unfortunately come back to issues. The heater at the rental has stopped working and the part had to be ordered from Dallas. They are supposed to be here tomorrow to get it fixed, but it has been cold around here since we got home on Saturday.
As usual, there have been more delays. The contractor had issues with the subfloor where the new bathroom is going, so it will be at least Friday before he is finished with the conversion.
My new flooring finally came in for the full bath. The installer is supposed to be here on 12/8. Hopefully, that goes smoothly.
Well, that's the current update. I'll try to post again soon and definately after my OB appointment on 12/10!
Tuesday, November 30, 2010
Friday, November 19, 2010
What Customer Service?
I have been completely offline since Wednesday. Why you ask? Because I had to have the telephone transferred to the new house so the alarm could be activated. That sounds fairly simple right? WRONG!
I called in to AT&T on November 3 to set up service at the new house as of November 17. I sat there all day long (over 12 hours) that day, and no one ever showed up! I had a school thing with the kids the next morning, but called as soon as it was over from a pay phone (oh the joys!). After holding and dealing with the automated system for 20 minutes, I finally reached a real live person. I was told there was a "glitch" in the system but they would expedite my order and have someone out that day.
I waited 5 hours, then called back. This time I was told that my request for an expedited order was denied and they would be out Friday between 8a-8p and someone must be at the house. Are you kidding me?!? I did nearly 20 hours of waiting already and now I need to wait up to another 12! This delay also meant my alarm install had to be rescheduled.
I was, needless to say, way past unhappy. I was transferred to every employee AT&T had, and in the end, told there was nothing I could do but wait.
I tried to find an alternate carrier, but in my small town, it's the big one or nothing! No wonder they treat you like that! No competition.
Finally, the technician arrives around 11a today. Great! Not too long of a wait today only 3 hours and soon I'll be back online at both houses (we were off temporarily at the old house to get a new number so our old number could move with us since the little ones have already learned it). No such luck! Apparently, someone had elected to cut all the telephone lines from the box. Oh, they could reinstall them at $125 per jack.
Really? Just $125 per jack? What a deal! I can't afford that right now. So I guess we leave the phone off until I can.
"Sorry" says the tech. "I can't leave until I complete the work order. We are only responsible for the signal reaching the house, not getting inside. If you don't want the service, you can call back and make an appointment to cancel it but it will be on when I leave today."
So even if I can't use the service, I still get to pay for the install and have to wait for the uninstall, or pay a bill every month, even unable to use the service. Great! And, this is approximately when the tears started. I don't usually act so, well, female but at almost 12w pregnant, and on my 3rd day of telephone nonsense, I just couldn't take any more.
Fortunately, my contractor was on hand. He worked until he got me a live line into the house, then he went back to the job he was there for! He was my hero today!
Well, I should get off here, we are starting to work at 9a tomorrow and I am completely wiped out from today. The house is finally gettting close and we are hoping to be in by Christmas barring any other major delays. Fingers crossed, we'll see what happens.
I called in to AT&T on November 3 to set up service at the new house as of November 17. I sat there all day long (over 12 hours) that day, and no one ever showed up! I had a school thing with the kids the next morning, but called as soon as it was over from a pay phone (oh the joys!). After holding and dealing with the automated system for 20 minutes, I finally reached a real live person. I was told there was a "glitch" in the system but they would expedite my order and have someone out that day.
I waited 5 hours, then called back. This time I was told that my request for an expedited order was denied and they would be out Friday between 8a-8p and someone must be at the house. Are you kidding me?!? I did nearly 20 hours of waiting already and now I need to wait up to another 12! This delay also meant my alarm install had to be rescheduled.
I was, needless to say, way past unhappy. I was transferred to every employee AT&T had, and in the end, told there was nothing I could do but wait.
I tried to find an alternate carrier, but in my small town, it's the big one or nothing! No wonder they treat you like that! No competition.
Finally, the technician arrives around 11a today. Great! Not too long of a wait today only 3 hours and soon I'll be back online at both houses (we were off temporarily at the old house to get a new number so our old number could move with us since the little ones have already learned it). No such luck! Apparently, someone had elected to cut all the telephone lines from the box. Oh, they could reinstall them at $125 per jack.
Really? Just $125 per jack? What a deal! I can't afford that right now. So I guess we leave the phone off until I can.
"Sorry" says the tech. "I can't leave until I complete the work order. We are only responsible for the signal reaching the house, not getting inside. If you don't want the service, you can call back and make an appointment to cancel it but it will be on when I leave today."
So even if I can't use the service, I still get to pay for the install and have to wait for the uninstall, or pay a bill every month, even unable to use the service. Great! And, this is approximately when the tears started. I don't usually act so, well, female but at almost 12w pregnant, and on my 3rd day of telephone nonsense, I just couldn't take any more.
Fortunately, my contractor was on hand. He worked until he got me a live line into the house, then he went back to the job he was there for! He was my hero today!
Well, I should get off here, we are starting to work at 9a tomorrow and I am completely wiped out from today. The house is finally gettting close and we are hoping to be in by Christmas barring any other major delays. Fingers crossed, we'll see what happens.
Sunday, November 7, 2010
Why Just Why?
So my mother and her boyfriend were up on 10/30. As we were talking about the remodel, they kept mentioning how he could do all kinds of repair projects and he wasn't working. I finally asked if he set tile. Of course, have been doing it for years was the response I recieved. So, I offered him a paid job setting my kitchen tile. Since I was supposed to have appliances delivered on Friday, he would need to start on Monday. I was assured he would be here.
Monday, I waited all day and he never showed. It was one excuse after the other all day long. Tuesday, at 11 AM, he finally makes it. The original agreement was he would pull old floor, set new tile, stay over, then grout the next day. Instead, he pulled the old floor and went home promising to be back by 3:30 PM Wednesday.
I called at 3:30, 4:30, and finally at 4:45, I called Mom to find out where he was. She said she didn't know but also threw in something smart about us strapping him with this last minute. I pointed out they were the ones who said he needed work, then I hung up! She called back saying I misunderstood what she meant and asked when the appliances were coming. I told her I had pushed them back a week because the floor couldn't possibly be done by Friday. She suggested since the we had more than a week, they could both come and he could set tile while she played with the grandkids. This sounded reasonable so I agreed.
They got here about 5:15 PM on Saturday and she didn't even say hi to me or the kids before they went over to work on the tile. She stayed over there the entire time watching him work and never came to see the kids. He climbed on my cabinets, used the paint mixer for mortar, made a huge mess, and destroyed 16 boxes worth of tile. This was the end results: Tile Disaster
I have someone coming on Tuesday to start the tile work over. It cost too much in new supplies, but the floor has to be done. And of course, the highest cost was in the relationship between us and them. I hope whatever they got from this was worth it to them!
Monday, I waited all day and he never showed. It was one excuse after the other all day long. Tuesday, at 11 AM, he finally makes it. The original agreement was he would pull old floor, set new tile, stay over, then grout the next day. Instead, he pulled the old floor and went home promising to be back by 3:30 PM Wednesday.
I called at 3:30, 4:30, and finally at 4:45, I called Mom to find out where he was. She said she didn't know but also threw in something smart about us strapping him with this last minute. I pointed out they were the ones who said he needed work, then I hung up! She called back saying I misunderstood what she meant and asked when the appliances were coming. I told her I had pushed them back a week because the floor couldn't possibly be done by Friday. She suggested since the we had more than a week, they could both come and he could set tile while she played with the grandkids. This sounded reasonable so I agreed.
They got here about 5:15 PM on Saturday and she didn't even say hi to me or the kids before they went over to work on the tile. She stayed over there the entire time watching him work and never came to see the kids. He climbed on my cabinets, used the paint mixer for mortar, made a huge mess, and destroyed 16 boxes worth of tile. This was the end results: Tile Disaster
I have someone coming on Tuesday to start the tile work over. It cost too much in new supplies, but the floor has to be done. And of course, the highest cost was in the relationship between us and them. I hope whatever they got from this was worth it to them!
Saturday, November 6, 2010
Potty Animals & Other Strange Sights
Nicci is 100% potty trained! She woke up last week on Friday and insisted on cloth panties. She had 1 accident that day and 2 the following day. She has been dry ever since! Of course, she wants you to tell her she is a potty animal every single time she goes to the potty, but hey, it's so worth it.
Mak has turned into Houdini. He escapes his high chair, rocker, and just about any other place he doesn't want to be. He also climbs like a mountain goat and ends up in the strangest places. Today, he kept knocking the cushion of the papasan stool and climbing on top of it.
The pregnancy seems to be going well. I am more nervous than I ever was with any of the others. I haven't been this jumpy since Dani. My first appointment is Monday and I'm sure I will feel calmer after seeing the dr.
The house is coming along great. We got a new French door installed, the carport is up, the patio cover is almost finished, the basketball slab is done complete with pole, and the studio has power. At this very moment I have tile being laid in the kitchen and my flooring for the bathroom is supposed to be in on Monday. The cabinets in the kitchen are really looking good in green and the shelf above them is awesome. I would have never believed there was so much wasted space at the top of the cabinets. Hopefully it won't be too much longer before I am blogging from our new house!
Mak has turned into Houdini. He escapes his high chair, rocker, and just about any other place he doesn't want to be. He also climbs like a mountain goat and ends up in the strangest places. Today, he kept knocking the cushion of the papasan stool and climbing on top of it.
The pregnancy seems to be going well. I am more nervous than I ever was with any of the others. I haven't been this jumpy since Dani. My first appointment is Monday and I'm sure I will feel calmer after seeing the dr.
The house is coming along great. We got a new French door installed, the carport is up, the patio cover is almost finished, the basketball slab is done complete with pole, and the studio has power. At this very moment I have tile being laid in the kitchen and my flooring for the bathroom is supposed to be in on Monday. The cabinets in the kitchen are really looking good in green and the shelf above them is awesome. I would have never believed there was so much wasted space at the top of the cabinets. Hopefully it won't be too much longer before I am blogging from our new house!
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